I am tempted to not return to since we treated so poorly by some of the staff. It makes me sad to leave the canyon with such a bad experience. This is not how you treat loyal customers. We were basically lied to, being told our cabin was still вЂњbeing cleanedвЂќ. It makes zero sense to me why the front desk staff had us waiting for 3 hours for our cabin which had been available the entire time. As other members of our group arrived, they slowly filled in the other cabins that had also been vacant since the day before. Putting the pieces together, the cabin we had been assigned had been vacant and clean the entire time we were waiting and being told our cabin was not clean. Our friend informed us that the cabin had been vacant since yesterday and no cleaning staff had gone back to clean it that day. When we arrived, we realized it was a cabin right next door to our friendвЂ™s cabin who had checked in the day earlier. He assigned us our cabin and we were finally on our way. At the front desk we were greeted by Rick who was very pleasant. She directed me to go back to the front desk to get checked in. I continued to ask about the empty cabins near our friendвЂ™s cabin and she finally said ours had been вЂњclearedвЂќ from housekeeping. VickiвЂ™s tone and lack of empathy to a guest that had been waiting almost 3 hours for their room was really disappointing. She said there was nothing she could do and that she was 'sorry that we decided to arrive early' (a bit of a backhanded apology in my opinion). I understood that but also asked about all of the empty cabins surrounding my friendвЂ™s cabin. Vicki informed me that cabins are assigned 24 hours in advance, and they are unable to clean cabins just because a family arrives early. I was directed to speak with the manager Vicki. I went back to the front desk to ask again about our cabin as it was now almost 4pm. While we were waiting for our room, another family we were traveling with arrived and was able to immediately check-in to their cabin. We waited at the market and spent a decent amount of money on wine tastings and trinkets in the gift shop. In the meantime, I did see multiple guests being checked in, even though it was still before the official check-in time. They said it would be another 20 to 30 minutes. We waited two hours and then went back to the front desk to inquire if our cabin was ready. When we arrived, we were told that our cabin was still being cleaned and that technically check in time was not until 4pm and that they would call us when our cabin was ready. One member of our party arrived a day early and said that all the cabins around them were vacant. We were traveling with a group of families who had all booked the same type of cabin (Canyon Suite). We did not expect to be checked in right away since we were early but figured we would be added to the list as cabins became available. We arrived earlier than the 4pm because traffic was surprisingly light coming from Los Angeles. We were excited to return after a two-year break due to COVID. We have been coming to El Capitan since 2014 and have always enjoyed our stay in the beautiful canyon. also ive noticed that the вЂњel capitanвЂќ mugs now say made in china and the rims on the mugs are a bit thicker, I have my original mug and its not like these new mugs.вЂ¦ you can also rent bikes but they will ask for a card or Id so make sure to have your wallet on you u less you want to walk back to your cabin to go get it. also i really like the pizza the canyon market kitchen made for us. The trails were very nice and the temperature in the morning is perfect. not a big deal, but you would think for a higher ens cabin the phone would work. the phone had no power, assuming the outlet wasnвЂ™t working from my searches. The cabins ate nice although they should do routine maintenance or checkups for electrical. all cars have to go to these zones, no cars at the cabins. ( Just off the 101 fwy) the checkin process was simple enough, received our keys and took our car to the cabin to drop off our stuff and then i took our car back to the parking zone. The last time i came here was many years ago on a family trip, finding the location was quite easy. Had a wonderful couple nights up in Santa Barbara, we booked the creekside cabin about 2 months in advance. Hotels near Santa Barbara Helicopter Tours.Hotels near Nojoqui Falls ATV Tours L.L.C.Hotels near Rancho San Marcos Golf Course.Romantic Boutique Hotels in Santa Barbara.Hotels with Complimentary Breakfast in Santa Barbara.InterContinental (IHG) Hotels in Santa Barbara.

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